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Our artificial intelligence does the work for you by reading emails, classifying the context, and automatically forwarding them to the right places. To hyper-automate your emails like this will maximize productivity and revolutionize your customer communications.
Save your team from a daily flood of emails
Our email automation doesn’t just distribute emails: based on Natural Language Processing (NLP), it understands the language of your company. Moreover, it automates your customer communication with high precision, while at the same time reducing the workload of your employees.
20% of the customer inquiries received often account for 80% of the effort. Now, your team has valuable time left to dedicate to their customers instead. Automatically, they”ll benefit from optimized customer service & faster communication, leaving them more satisfied in the long run.
per time unit
Better communication across the company betters your performance measurably
Your benefits at a glance
- Faster response cycles through automation
- More efficient processing of individual requests
- Satisfied customers through better communication
- Optimal resource allocation saves costs
Combining the five for a better customer communication
These features make
life easier for your business
#NLU #NLP #language
Pre-trained machine learning models for text processing can understand natural language (Natural Language Understanding) and can guess the context at hand. Once the AI has understood the job, it makes an informed decision and performs the right action.
Classification & Routing
#classifier #multilabel #binary
Based on text analysis, the artificial intelligence recognizes the content and classifies it using multi-classifiers to match the customer request with the correct business process. It then forwards the emails immediately to the correct department.
Universal Language Skills
#multi_language #neuralnetwork #translation
Artificial intelligence is able to identify 52 languages and perform translation across languages in an automated way. Thus, the machine learning model can, for example, recognize the English language of a document and translate it into other languages on-demand.
#textmining #NLP #linguistics
It's not what you say, it's how you say it! Sentiment analysis helps you to better understand your customers and to respond to them accordingly. Depending on whether the customer is in a positive, negative or neutral mood, an appropriate, individual response or action is triggered by the AI.
#NLG #templates #process
In conjunction with semantic & text competence, mood filters and classification skills, the AI is able to create individual responses via templates and predefined processes. This allows for automatic responses based on your customers' needs.
Pattern Recognition & Report Generation
#datamining #pattern_detection #cluster
An AI can retrieve patterns from processed data, cluster the information and visualize the results. Such visualized clusters are used to align derived actions or measures and, ultimately, to make them more efficient.
#recommender #knowledge #support
The AI can access an internal knowledge base and make appropriate recommendations for you and your customers. An inbuilt feedback system validates these recommendations as the AI system is continuously learning.
Our satisfied customers are already profiting from AI-powered email automation.
Our AI is already at home at many companies and reads countless email requests based on text analysis and automatically forwards them to the right places – thanks to cluster analysis & pattern recognition.
This is what efficient & fast processing looks like!
100% teamwork instead of competition! Human coworkers and the machine work in perfect symbiosis, plus, an intrinsic feedback system that double-checks the machine’s decision-making. Our AI is fairly self-contained and evolving, while the human team members stay in full control at any time.
This intricate work cycle enables our customers to operate more efficiently, take their customer service to new levels, and, eventually save time and money.
You too can benefit from the advantages of AI-supported Email Automation. Request a non-binding personal consultation with our AI experts now.
Our AI application adapts to your needs and integrates easily with your software infrastructure.
Business value is created only with the right software integration into your infrastructure. The AI-as-a-service concept makes the integration of artificial intelligence simply easy, which is done via defined and standardized APIs.
Our AI solution runs on AIOS, our AI platform. No matter which services you want to use and interconnect with other applications within your infrastructure, AIOS will make it possible.
We take care of a smooth integration into your infrastructure and are also available for you around the clock, thereafter.
Our three hosting variants:
- Public Cloud: As AI-as-a-Service provider we guarantee 99.9% availability –
dynamically scalable with shared resources as a cost-effective variant
- Private Cloud: Data secure hosting in a private data center
- OnPremise: Integration into your internal infrastructure is possible as well
You decide, we deliver – with our AI platform, up and running in just 30 days!
Any questions about the AI Solution we just presented? Let's talk about it.
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Artificial intelligence starter kit
Your companion with expert knowledge: We facilitate your entry into the AI world!
The three-step AI starter kit from Leftshift One enables your company to easily find its own AI solution. The 360° Company AI Check assesses your company’s AI potential and thus offers the perfect start. If you are already clear about this, a thorough data analysis (Private Data Audit) sets the course for the final step: Together with your team, our AIOS Task Force will develop a custom AI application in a 48h-Datathon.
Decide how you want to get started. But: Start your AI future now!