No more keeping a customer waiting:
AI makes it possible.
Our artificial intelligence application connects your ticket management system with the customer support service and gets the most out of your customer service. The result? Maximum satisfaction for your customers.
Teamwork: Our AI passes the ball to your employees
Service & support teams usually struggle with a high number of service tickets from their customers as well as colleagues. The flood of frequently asked questions inevitably piles up and leads to long processing times.
A combination of artificial intelligence and hyper-automated processes helps to solve tasks faster, as our ticket automation accelerates processing by an impressive 65%. Your employees now gain valuable time to handle complex requests from customers or within the company, while utilizing their full potential.
Not only do you benefit from improved customer communication, but you also make a long-term investment in an optimized exchange between all departments.
with incomplete information
for more complex requests
through better service
No more delays thanks to intelligent ticket automation
Your benefits at a glance
- Increase the productivity and efficiency of processes
- Dedicate employee resources to more complex work
- More time for personal customer service
- Reduce manual efforts
- Increase customer satisfaction
- Minimize the error rate
- Complaints can be processed more efficiently
Quality & quantity instead of either or
It's all in the mix: These six features guarantee high-quality results in record time.
#nlu #nlp #text #language
Pre-trained machine learning models for text processing understand natural language (NLU) and can also interpret the context. Once the AI has understood the job, it makes an informed decision and takes the right action.
#nlg #templates #process
After it has already understood and processed semantics, text, sentiment and category, the artificial intelligence is able to create individual responses via templates and defined processes. This allows for an automatic reply to customers' needs.
Classification & Routing
#classifier #mutilabel #binary
As a result of text analysis, the artificial intelligence recognizes the content and classifies it by means of multi-classifiers, to assign the customer concern to the correct business process. Next, it immediately forwards the emails to the right departments.
Universal Language Skills
#multi_language #neuralnetwork #translation
This AI solution recognizes the respective language and can automatically translate either ways. If, for example, English is identified, the AI translates into German or any of the languages. It is also possible to select a specific language, which the AI then uses by default.
#textmining #nlp #linguistik
It's not what you say, it's how you say it! Sentiment analysis helps you to better understand your customers and to respond to them accordingly. Depending on whether the customer is in a positive, negative or neutral mood, the AI can tailor its response or actions appropriately.
Human Computer Interaction
#information_retrieval #human-in-the-loop #process_optimization
Collaboration instead of competition! Artificial intelligence improves collaboration between humans and machines - always following the motto: Leave repetitive, time-consuming work to the AI so that you can concentrate on more important things.
Our AI already unburdens the IT departments of many satisfied customers
Forgotten passwords, missing access authorizations, or setting up new software – employees in IT centers and service desks in almost every industry can tell you a thing or two about requests of this kind.
Our AI applications minimize efforts of this kind and increase the response and resolution time enormously. Essentially, email or ticket requests are automatically logged, the content is interpreted employing text recognition and the necessary steps are deduced thanks to the cognitive capabilities of the AI used.
Missing access rights to files or applications are not only recognized in the request but are automatically released to the corresponding user in the next step. If the necessary information or even permissions are missing, the system asks for them – automatically, of course.
You too can benefit from the advantages of AI-supported Ticket Automation. Request a non-binding personal consultation with our AI experts now.
Our AI application adapts to your needs and integrates easily with your software infrastructure.
Business value is created only with the right software integration into your infrastructure. The AI-as-a-service concept makes the integration of artificial intelligence simply easy, which is done via defined and standardized APIs.
Our AI solution runs on AIOS, our AI platform. No matter which services you want to use and interconnect with other applications within your infrastructure, AIOS will make it possible.
We take care of a smooth integration into your infrastructure and are also available for you around the clock, thereafter.
Our three hosting variants:
- Public Cloud: As AI-as-a-Service provider we guarantee 99.9% availability –
dynamically scalable with shared resources as a cost-effective variant
- Private Cloud: Data secure hosting in a private data center
- OnPremise: Integration into your internal infrastructure is possible as well
You decide, we deliver – with our AI platform, up and running in just 30 days!
Any questions about the AI Solution we just presented? Let's talk about it.
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Artificial intelligence starter kit
Your companion with expert knowledge: We facilitate your entry into the AI world!
The three-step AI starter kit from Leftshift One enables your company to easily find its own AI solution. The 360° Company AI Check assesses your company’s AI potential and thus offers the perfect start. If you are already clear about this, a thorough data analysis (Private Data Audit) sets the course for the final step: Together with your team, our AIOS Task Force will develop a custom AI application in a 48h-Datathon.
Decide how you want to get started. But: Start your AI future now!