Optimizing Corporate Communication through MyGPT Analytics and Insights
While MyGPT offers a wide range of features, this article focuses on the powerful analytics and insight tools that help businesses delve deeper into their corporate communication data. This is achieved through a surface structure that analyzes the entire scope of corporate communication. The goal of this knowledge management system (Knowledge Retrieval System) is to elevate knowledge within the organization.
- 17. October. 2024
Patrick Ratheiser
CEO & Founder
Karin Schnedlitz
Content Managerin
The Transformative Role of Analytics and Insights
First, all the company’s knowledge (documents, data, etc.) is transferred to a knowledge database. Employees can then access this knowledge through simple queries or prompts.
MyGPT’s analytics functions enable companies to develop a comprehensive understanding of how employees interact with the system. By carefully analyzing questions and answers, organizations can not only identify usage patterns but also detect potential knowledge gaps within their information databases. This deep insight into user interactions is crucial for continuously improving internal communication flows.
Understanding and Utilizing Employee Interactions
MyGPT records every user interaction to create a detailed picture of how employees use the system. The platform distinguishes between experienced users who effectively utilize complex prompts and less experienced users who may struggle to find the desired information and use the model more like an internal search engine. This analysis allows companies to offer targeted training to enhance system proficiency across the organization.
Promoting Employee Development and Training
By analyzing the quality of user prompts, MyGPT identifies areas where employees may need additional support. Training programs can then be tailored to ensure that all employees are capable of formulating effective queries, which in turn enhances the quality of the responses received.
What’s on the minds of your employees?
By analyzing text communications, either at the channel or knowledge base level, a company can discern what issues are occupying its employees. This analysis reveals recurring themes and questions, such as frequent inquiries about vacation entitlements in the HR channel, requests for social media post creation in the marketing channel, or repeated searches for the same problem in the product manual channel. Understanding these patterns allows the company to address gaps in knowledge and implement appropriate measures.
Identifying and Closing Knowledge Gaps
A core feature of MyGPT is its ability to identify gaps in the knowledge database. When employees repeatedly search for information that is not available, the system detects these gaps and signals the need to add relevant data. This dynamic adaptability ensures that the system remains up-to-date and meets the needs of its users.
Capturing and Converting Implicit Knowledge
Another advantage of MyGPT is its ability to capture implicit knowledge from experienced employees and transform it into explicit, easily accessible knowledge. Through targeted questioning and analysis of responses, MyGPT can identify valuable expertise that might otherwise remain untapped.
Auch Spezialwissen von langjährigen Mitarbeiter:innen kann so gesichert und weitergegeben werden. Dieses Wissen bleibt somit auch erhalten, wenn diese Mitarbeiter:innen aus dem Unternehmen scheiden.Specialized knowledge from long-term employees can also be preserved and transferred in this way. This ensures that valuable expertise remains within the organization even if these employees leave the company.
Optimizing Communication Quality through Feedback
Employee feedback on the system’s responses is a crucial element in the continuous improvement of MyGPT. Users can rate the quality of the information received, allowing the system to learn and adjust to provide more accurate responses in the future. This feedback mechanism ensures that MyGPT consistently meets the needs of its users.
- Feedback for Continuous Improvement of MyGPT
- Focusing on User Needs
- Ensuring System Quality
Data Privacy and Anonymization in Data Analysis
Despite the in-depth analysis of user interactions, MyGPT places great importance on data privacy and anonymity. Individual user data is masked to protect privacy while still providing valuable insights into usage patterns and needs at an aggregated level.
MyGPT at a Glance
MyGPT enhances corporate communication through a highly customizable and secure chat interface. This platform allows companies to seamlessly access a range of advanced GPT models, including exclusive models from OpenAI as well as freely available alternatives. By making companies independent of individual large language model providers, MyGPT ensures strategic flexibility and data privacy. The integration of the latest AI technologies in MyGPT provides unprecedented access to internal knowledge and optimizes internal communication, leading to increased efficiency and effectiveness.
- Highly customizable chat interface
- Access to a range of GPT models
- Independence from individual large language model providers
- Privacy-secure
Conclusion
The analytics and insight functions of MyGPTÂ provide an exceptional resource for companies to significantly enhance the efficiency and effectiveness of internal communication. By collecting and analyzing data from user interactions, MyGPT enables businesses to develop tailored solutions that not only address information gaps but also improve the quality of work processes. The platform plays a crucial role in professionalizing knowledge management and fostering a learning organization.
Additionally, considering data protection and anonymity helps build trust among employees and fosters a culture of openness and knowledge sharing.
Want to learn more about AI?
Our KI>Inside Podcast offers you current and insightful information on AI in businesses. In addition to in-depth insights into the mechanisms and potentials of AI, you’ll also find out what it truly takes to make an AI project successful.
Take advantage of generative AI in your company now.
Take the first step towards a secure and customized ChatGPT alternative for your company. Whether you want to classify emails, files, and documents or handle customer inquiries, we will work with you to find the right use case. Leave your contact details here and receive exclusive information on how Leftshift One can unlock the opportunities of generative AI for you.
To process your request, we will handle the data you provide in the form. Thank you for filling it out!